How do I create an account?

Its really easy to create your account. 

Once on the site, all you have to do is click on the 'person icon' to the top right of the page.

You can then create an account via 'Create an account' button, all you have to do is enter your personal information. Welcome, you are now part of the Biophytum community.

I lost my username and password

Do not panic !! Your username is your email address. If you have lost your password, please click on 'Forgot password' button and follow the instructions. You will be able to login as soon as you receive your new password.  

How do I place an Order?

To add a product to the cart, please click on the 'Add to cart' button. Once your product has been added to the basket, click on the 'Proceed to payment' button.

As soon as your order is finalised, confirm the payment, then you will receive a confirmation email shortly.

Are payments on your website secure?

Payments can be made by credit card (Carte Bleue, Visa, Eurocard / Mastercard and American Express) 

Any transmission of information related to payment and in particular the transmission of sensitive financial details are encrypted using the latest security protocols.

What if a product is unavailable?

It is very rare that the products ordered cannot be delivered as our stock levels are always kept up to date. But in the case this situation arises we will reimburse you for any undeliverable products within a maximum of 5 days.

Ho do I make a return?

Want to make a return? Please refer to the following link:

My delivery is not compliant, what do I do?

If your order does not meet your expectations, please inform us using the following contact form:, explaining the precise reasons. This so that we can quickly manage your after-sales service and give you satisfaction.

How can I contact you?

Our team is available every day to answer your questions concerning the products offered, the terms of payment or order enquiries. To do this, please send your question via, specifying the reason for your request.If you are a blogger or blogger, please contact us on this direct link:

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