We remind you that all delivery times are in working days. These delivery times are indicative and depend on the carriers. Our company cannot be held responsible for any delay in delivery. No refund will be taken into account if the deadlines are not met by the services. The selection of your Mondial Relay pick-up point is made during order validation.
Important:
Any order placed on the site and delivered outside Metropolitan France and Corsica may be subject to potential taxes and customs duties imposed when the package arrives at its destination. These customs duties and any taxes, related to the delivery of an item, are your responsibility. We are not obliged to check and inform you of applicable customs duties and taxes. To find out more, we advise you to inquire with the competent authorities in your country.
Order to Switzerland: Customs and VAT amounts are not collected if they do not exceed 5 francs per declaration. Consequently, shipments whose total value - including transport costs, customs clearance, insurance and customs duties - does not exceed the following amounts, are imported without paying tax: Total value of 65 francs (for a VAT rate of 7.7%) Total value of 200 francs (for a VAT rate of 2.5%)
If the order value exceeds these amounts: The amount of customs clearance fees calculated by the Swiss Post depends on the origin and the VAT value of the shipment (value of goods subject to VAT).

For shipments from Germany, France, Austria and Italy, the basic fee is 8.25 francs. A surcharge of 3% of the value of the taxable goods (import taxes and customs clearance not included) is added. For more information, please consult the website of the Federal Customs Administration.

RETURN
If you wish to make a return, please contact our customer service at contact@biophytum.net.

To speed up the process, please provide us with your order number, the list of products you wish to return, and the reason for return. After validating these elements, we will then send you a return label by email, allowing you to return your items to us. The cost of this label and this return will be automatically deducted from your refund.
Returns must be made within 14 days of receiving your order. Returned products must be in their original condition and must include all items from your delivery. If you received any gifts, it is imperative that they also be returned, otherwise your refund will be completely canceled.

Your package will be returned by the same carrier you selected for your shipment.
If you chose Colissimo shipping, you can choose to request a return from your mailbox on the Colissimo website or drop off your package at a Colissimo pick-up point. If you chose Mondial Relay shipping, drop off your package at an approved pick-up point. Be sure to keep proof of deposit to ensure the return.