Article 1: Preamble

These General Terms and Conditions of Sale apply exclusively between SBLab Paris, a limited liability company (SARL) with a capital of €1,500, whose registered office is located at 231 rue Saint-Honoré, 75001 Paris, registered with the Paris Trade and Companies Register on September 2025, VAT number FR (hereinafter "We"), and any person acting as a consumer who visits or makes a purchase on the biophytum.com website (hereinafter "You"). Any person visiting the website can view the General Terms and Conditions of Sale on the biophytum.net website (hereinafter the "Website"). These General Terms and Conditions of Sale may be modified; the applicable terms are those in effect on the Website on the date your order is placed.

Article 2: Contract

2.1 Conditions for placing an order

You declare that you are at least 18 years old and have the legal capacity or parental authorization to place an order on the Site.

2.2 Contract Conclusion Steps

• 1. Browse the products online.
• 2. Select the product(s) you are interested in and the desired quantity, then add them to your cart. You can then continue shopping or place your order.
• 3. If you wish to continue shopping, repeat the previous step.
• 4. Select your preferred delivery method.
• 5. Before confirming your order, check its contents and total price and correct any errors that may have occurred.
• 6. Log in to your customer account or register by filling out the form provided for this purpose.
• Upon your first registration, you will receive an email confirming your customer account details.
• 7. Select your preferred payment method.
• 8. Accept the General Terms and Conditions of Sale.
• 9. Confirm your order and proceed to payment.
• 10. You will receive an order confirmation email.
• 11. As soon as your order is shipped, you will be able to track its delivery via an email sent by the Colissimo service of the Post Office.

2.3. Online order confirmation and proof of transaction

Order confirmation constitutes your final acceptance of the prices and specifications of the purchases made, unless you exercise your right of withdrawal. Upon online order confirmation, you will receive an order number and a summary of your order. By printing and saving this summary, you will have proof of your order and its date. You can find your order history and tracking information in your customer account.

2.4. Proof of transaction

Our computerized records, stored in our computer systems under reasonable security conditions, will be considered proof of communications, orders, and payments between the parties. Orders and invoices are archived on a reliable and durable medium to ensure a faithful and lasting copy, in accordance with Article 1348 of the French Civil Code, and can be produced as evidence. It is expressly agreed that, unless there is a manifest error on our part, the data stored in our information system will be considered conclusive proof of the orders you have placed.

Article 3: Price, availability and delivery

3.1. Price

The prices displayed on the Site are indicated in euros, including all French taxes (French VAT and other applicable taxes), excluding shipping costs.

Despite the numerous checks regularly carried out on our website, a product listed on our site may occasionally be incorrectly priced. However, prices are verified during order processing: if the corrected price is lower than the price displayed on our site, your item will be shipped to you at the lower price, and the price difference will be refunded as soon as possible. Conversely, if the corrected price is higher than the price offered on our site, we will inform you as soon as possible and cancel your order, unless you accept the order at the new price.

3.2. Availability

Your order will be accepted subject to stock availability. Every item shown on the website is normally available in our stock.

However, if a product becomes unavailable after you place an order, your payment will be refunded as soon as possible. You will receive a refund confirmation by email.

In any event, no compensation can be claimed from us.

3.3. Delivery

The maximum delivery time is 7 business days from the order date (for all orders within Metropolitan France). In all cases, if the delivery day falls on a public holiday, a non-working day, or a Sunday, delivery will take place on the next business day. We cannot be held liable for any delay or suspension of delivery attributable to you or in the event of force majeure. Unless you specify otherwise when placing your order, delivery will be made to the address indicated on the order. We cannot be held liable, in particular, for an incorrect postal address or for delivery failure due to reasons attributable to you. In these cases, the cost of reshipping the product to us will be your responsibility.

We undertake to make our best efforts to deliver the ordered products within the aforementioned timeframes. However, if the agreed delivery times are not met, you must formally request, by registered letter with acknowledgment of receipt, that we perform the contract within a reasonable additional period. If we fail to perform by the expiry of this new period, you may freely terminate the contract. We will reimburse you for all sums paid by credit to your bank account or by check within fourteen (14) days of the termination of the contract. It is specified, however, that delivery times are not an essential condition for the conclusion of this agreement.

Article 4: Customs duties

Any order placed on the site and delivered outside of Metropolitan France and Corsica may be subject to possible taxes and customs duties imposed when the package arrives at its destination.

Any customs duties and taxes related to the delivery of an item are your responsibility. We are not required to verify or inform you of applicable customs duties and taxes. We advise you to contact the relevant authorities in your country for further information.

Order destined for Switzerland:

Customs duties and VAT are not levied if they do not exceed 5 francs per declaration. Therefore, shipments whose total value – including transport, customs clearance, insurance, and customs duties – does not exceed the following amounts are imported tax-free:

• Total value of 65 francs (for a VAT rate of 7.7%)

• Total value of 200 francs (for a VAT rate of 2.5%)

If the order value exceeds these amounts:

The amount of customs clearance fees calculated by Swiss Post depends on the origin and the VAT value of the shipment (the value of the goods subject to VAT). For shipments from Germany, France, Austria, and Italy, the basic fee is CHF 11.50. An additional 3% of the taxable value of the goods is added (excluding import duties and customs clearance fees).

For more information, please consult the website of the Federal Customs Administration.

Article 5: Payment

You can pay for your order by credit card or by Paypal.

Cards issued by banks located outside of France must be international bank cards. Important: only bank cards accepted are those from institutions subject to 3D Secure regulations. When paying by card, the amount of your order is debited at the time of order confirmation.

In case of suspected fraudulent ordering (credit card fraud), we will contact you by email. We reserve the right to cancel and refund your order without providing a reason.

Article 6: Right of withdrawal

6.1. Deadlines and procedures

We inform you, in accordance with current regulations, that if you qualify as a consumer under applicable regulations, you have the right to withdraw from this contract without giving any reason within fourteen (14) days from:

• of the conclusion of the contract for service contracts.
• of the receipt of the goods by you or a third party, other than the carrier, designated by you, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.
• of the receipt by you or a third party, other than the carrier designated by you, of the last item if the contract relates to several items ordered by means of a single order and if these items are delivered separately.
• of the receipt by You or a third party, other than the carrier designated by You, of the last lot or the last piece if the contract relates to the delivery of goods in several lots or pieces.
• from the receipt by You or a third party, other than the carrier designated by You, of the first good, if the contract relates to the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unambiguous statement (e.g., a letter sent by post, email, or opening a ticket on our support).

To meet the withdrawal deadline, simply send us your notification regarding the exercise of your right of withdrawal before the withdrawal period expires. This right of withdrawal may be exercised without penalty.

To do this, please open a ticket with CUSTOMER SUPPORT.

Important: If you change your mind and no longer want the item(s) you ordered, you will be responsible for the return shipping costs. We only cover return shipping costs if the item is damaged/unusable or if there was an error in preparing your order.

6.2. Reimbursement period

In the event of your withdrawal, we will reimburse all payments received from you without undue delay, and in any event, no later than fourteen days from the day we receive your returned package.

When exercising your right of withdrawal for goods, you must return the new goods, in their original packaging, to the address mentioned in Article 1 of these terms and conditions without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw. You will bear the direct costs of returning the goods.

The refund will be deferred until we have received the new item in its original packaging.

The refund will be made using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any event, this refund will not incur any fees for you.

Your liability is limited to the depreciation of products resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the products.

6.3. No right of withdrawal

In accordance with Article L 121-21-8 of the Consumer Code, we inform you that you will not be able to exercise your right of withdrawal for the following contracts:

- Supply of goods liable to deteriorate or expire rapidly;

- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

- The supply of goods which, after delivery, are, by their nature, inseparably mixed with other articles;

6.4. Model withdrawal form

You can use the Site's contact form if you wish to exercise your right of withdrawal.

Article 7: Retention of Title

Our company expressly retains ownership of the delivered goods until full payment of the principal amount and any applicable interest. The goods will remain the property of SBLab Paris until full payment of the price. In the event of partial or complete non-payment, the goods may be repossessed in accordance with applicable legal provisions. This repossession may occur even in the event of judicial reorganization or liquidation of the buyer's assets.

Article 8: Guarantees and Liability

The products offered for sale comply with the regulations in force in France and have performance levels compatible with non-professional use.

The products we supply benefit, in accordance with legal provisions:

• of the legal guarantee of conformity under the conditions of Articles L. 211-4 et seq. of the Consumer Code,
• of the legal guarantee against hidden defects arising from a defect in material, design or manufacture affecting the delivered products and rendering them unfit for use under the conditions provided for in Articles 1641 et seq. of the Civil Code.

When acting under the legal guarantee of conformity, the Customer:

- benefits from a period of two years from the delivery of the goods to take action;

- may choose between repair or replacement of the goods, subject to the cost conditions stipulated in Article L 211-9 of the Consumer Code

- is exempt from proving the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four (24) months from March 18, 2016, except for second-hand goods.

The legal guarantee applies independently of any commercial guarantee that may be granted.

The Customer may decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the Civil Code; in this case, he may choose between the termination of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

All warranties are excluded, in particular in the event of misuse, negligence or lack of maintenance on your part, as well as in the event of normal wear and tear of the goods, accident or force majeure.

In order to assert your rights, you must inform us in writing by opening a ticket on our SUPPORT: contact@biophytum.net to inform us of the non-conformity of the products or the existence of hidden defects within the legal time limits.

In the event of a non-conforming product, you will have the option of choosing between repair or replacement. In either case, the non-conforming product must be returned to us within 15 days of the date on which you notified us of your choice. Once we receive the product, we will make every effort to provide you with the repaired or replacement product within 2 to 3 weeks.

However, if we determine that your choice results in a disproportionate cost compared to the other option, taking into account the value of the asset and the significance of the defect, we regain control of the choice.

Finally, if repair or replacement of the product is not possible, we will, according to your choice, either refund the full price of the product upon receipt of the product or reduce the price upon receipt of your choice.

In the event of hidden defects, you will have the option of canceling the sale or receiving a price reduction. If you request cancellation, the defective product must be returned to us within 15 days of the date on which you notified us of your choice. We will process the refund upon receipt of the product.

If you choose the price reduction, we will refund the difference, corresponding to the price reduction, upon receipt of your choice.

We can mutually agree to replace or repair the defective product. In this case, the above terms will apply.

In any case, returned products must be in their original packaging, accompanied by all relevant documentation and proof of purchase. Furthermore, you must provide proof of the non-conformity or hidden defect.

If you fail to return the damaged or non-conforming product within the aforementioned 15-day period, we reserve the right to charge the credit card used for your order an amount equivalent to the price (including VAT) of the damaged or non-conforming product that you have not returned. In this case, a second sale subject to a suspensive condition will be considered to have been made by us. This suspensive condition will be fulfilled if, upon expiry of the 15-day period following the date on which we sent you a replacement product, the damaged or non-conforming product is not returned to us.

In any event, we cannot be held liable, particularly in the following cases:

- non-compliance with the legislation of the country in which the products are delivered, which it is your responsibility to check.

- in case of misuse, negligence or lack of maintenance on your part, as well as in case of normal wear and tear of the product, accident or force majeure.

- in case of force majeure.

The products sold are covered, where applicable, by a manufacturer's warranty. The terms and conditions are detailed in the information sheet provided to you upon delivery of the product. In the event of a malfunction during the manufacturer's warranty period, please contact us.

If you receive a damaged package, you must exercise your right to make a claim with the carrier.

In the event of non-delivery, you must contact our company within 15 days using the contact form on the website so that we can find a solution together.

Article 9: Site Access License

We grant you a limited license to access and use the Site for your personal use. This license does not permit you to use this Site or its content (listed products, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, sound clips, graphics, images, text, photographs, tools) for sale or any other commercial purpose. You are not authorized to download or modify all or part of this Site without our express written permission.

This Site or any part of this Site may not be reproduced, copied, sold or exploited in any way without our express written permission.

You must not use any technique to copy a trademark, logo or any other information (including images, text, designs) that we own without our express written consent.

You must not use meta tags or any other "hidden" text containing our name, trademark, or the names of our group companies without our express written consent. Any unauthorized use will terminate the license granted to you, and we may take legal action against you.

Creating a hyperlink to the Site's homepage requires our express written consent. Under no circumstances will the creation of this hyperlink imply any liability on our part, whatsoever, regarding the content of your Site.

Any use in your link of our logo, trademark or graphics requires our express written permission.

Article 10: Protection of personal data

The Customer is informed and agrees that his/her personal data may be collected on the Site and used by www.biophytum.com which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter “General Data Protection Regulation” or “GDPR”).

www.biophytum.com is committed to protecting and ensuring the security and confidentiality of its Clients' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

In particular, Customers' personal data may be transmitted to service providers and contractual partners who, as data processors within the meaning of the GDPR, are directly involved in and contribute to Order management and for whom access to the personal data provided by the Customer when creating and using their Account (identity, postal address, telephone number, email address) is absolutely necessary. These data processors may only act on the instructions of www.biophytum.com.

Customer personal data is collected for the following purposes:

• Order management and customer relations;

• Customer information regarding offers and commercial information related to the brand;

• strengthening and improving communication on the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences observed on the Website;

• the improvement and personalization of services offered to Clients; and

• compliance with legal and regulatory obligations.

The Client's personal data is only kept for the period strictly necessary for the purposes previously stated.

In accordance with the GDPR, the Client has the right to access, rectify and object to personal data concerning him/her (hereinafter the "Data Protection Rights").

To exercise one or more of the Data Protection Rights, the Customer must send a request by email or by mail to the Customer Service of www.biophytum.net, by filling in the contact form located on the site or by writing to the following address indicating their name, surname, email address and customer references: SBLab Paris 231 rue Saint-Honoré 75001 Paris and indicating their name, surname, email address and customer references.

Each request must be signed and accompanied by a photocopy of an identity document bearing the Client's signature and specify the reply address.

The response to the request made on the basis of one or more Data Protection Rights will be sent within 2 months of receipt of the request.

The Client may communicate to www.biophytum.com specific instructions in which he or she defines how he or she intends for the Data Protection Rights to be exercised after his or her death in accordance with the GDPR.

Article 11. Commercial offers and newsletters

www.biophytum.net may send Customers information relating to the brand's products and commercial offers by mail, email, SMS, telephone or via all web spaces operated by www.biophytum.com or any of its subsidiaries on social networks, subject to prior acceptance.

The Customer has the right at any time to object, free of charge, to these commercial prospecting mailings, by clicking on the "unsubscribe" link in each email or by making the request to a store, via their internet account, by mail or by replying STOP by SMS.

Article 12. Cookies

This "COOKIES" section provides more information about the origin and use of browsing information processed when visiting our Site and about users' rights.

Thus, when consulting the Site www.biophytum.com, information relating to navigation may be recorded in "Cookies" files installed on the user's terminal (computer, tablet, smartphone, etc.).

www.biophytum.com uses these cookies to facilitate user navigation on the Site. They may also be used by the brand's partners to personalize advertising displayed outside the Site.

Cookies may be included in various areas of the Site. These areas may display advertising content from advertisers on users' devices.

Only the issuer of a cookie is able to read or modify the information it contains.

Reading or storing certain cookies may require the user's prior consent. In this case, the user, after being duly informed via the information in the cookie banner and these terms and conditions of sale, gives their consent by continuing their visit to the Site.

Cookies have a limited lifespan of 13 months after their first placement on the user's terminal equipment.

• Cookies issued by www.biophytum.net

The cookies that www.biophytum.net installs on the user's terminal allow the browser used to connect to the Site to be recognized.

www.biophytum.com uses cookies for the following purposes:

• To establish traffic statistics (number of visits, page views, abandoned orders, etc.) in order to monitor and improve the quality of its services.

• Adapt the presentation of your Site to the display preferences of the terminal.

• Remember information entered in forms, manage and secure access to restricted and personal areas such as the customer account and shopping cart

• To provide the user with content, including advertising, related to the user's interests and to personalize offers

• Third-party cookies

When the user accesses the Site, one or more cookies from partner companies ("third-party cookies") may be placed on the computer via the pages of our Site or via content displayed in advertising spaces.

The cookies placed on the www.biophytum.com website by the service providers that www.biophytum.com uses to promote its activities and offers are intended to:

• To identify the products viewed or purchased on the Site in order to personalize the advertising offer sent.

• To send, if the user has authorized it during their registration with these service providers, offers from the brand by email.

The cookies contained in the advertising spaces of the Site are intended to allow the establishment of statistics on the advertisements displayed (number of displays, advertisements displayed, number of users who clicked on each advertisement, etc.)

The use of cookies by third parties is subject to their respective privacy policies. www.biophytum.com has no access to or control over third-party cookies and acts as a data processor within the meaning of the GDPR. However, www.biophytum.net ensures that its partner companies process the information collected on the Site solely for the purposes of www.biophytum.net and in compliance with the GDPR.

The user can refuse third-party cookies by configuring their browser settings accordingly.

Cookie choices:

Users have several options for managing cookies. Any changes to these settings may affect their internet browsing experience and their access to certain services that require the use of cookies.

The user can configure their browser software so that cookies are stored on their terminal or, on the contrary, so that they are rejected, either systematically or according to their issuer.

The user can also configure their browser software so that they are prompted to accept or reject cookies on a case-by-case basis before a cookie is likely to be stored on their device.

Configuration elements for the main browsers:

The user can at any time choose to block or disable these cookies by configuring the internet browser of their computer, tablet or mobile, in accordance with the instructions established by their internet browser provider and appearing on the websites mentioned below.

For more details, users can also consult the CNIL website, specifically the page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-de-sites-quels-conseils

• On Mozilla Firefox:

Open the "Tools" menu, then select "Options"; click on the "Privacy" tab and choose your preferred options, or follow this link: http://support.mozilla.org/fr/kb/activer-desactiver-cookies

• On Microsoft Internet Explorer:

Open the "Tools" menu, then select "Internet Options"; click on the "Privacy" tab, then the "Advanced" tab, and choose the desired level, or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

• On Safari:

Choose "Safari > Preferences" and then click on "Security"; In the "Accept cookies" section, choose your preferred options or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari

• On Google Chrome:

Open the settings menu (wrench icon), then select "Options"; click on "Advanced options," then in the "Privacy" section, click on "Content settings," and choose your preferred options, or follow this link: https://support.google.com/chrome/answer/95647?hl=fr

• On iOS:

http://support.apple.com/kb/HT1677?viewlocale=fr_FR

The user can also type "cookies" in the "help" section of their browser to access the configuration instructions.

Biophytum.com is in no way responsible for the content or operation of any social networks, including those that may be linked to the Site.

Article 13. Amendment to the General Terms and Conditions of Sale

Given the possible evolutions of the Site and the regulations, www.biophytum.com reserves the right to modify the Terms and Conditions at any time.

Only the terms and conditions in force at the time the contract is concluded will be binding on the Client.

The new Terms and Conditions will be brought to the Customer's attention, where applicable, by updating the dedicated page on the Website. The Customer expressly consents to the new version of the Terms and Conditions by validating a new order.

The latest version of the Terms and Conditions can be downloaded on a reliable and durable medium from the dedicated page of the Site and according to the terms indicated in the Preamble.

Article 14. Applicable Law, Mediation, Disputes

These Terms and Conditions are governed by French law.

In the event of a dispute, the Customer should first contact www.biophytum.com to seek an amicable solution by contacting Customer Service.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, www.biophytum.com adheres to the FEVAD (Federation of E-commerce and Distance Selling) E-commerce Mediator Service, whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr.

After the Customer has first contacted www.biophytum.com in writing, the Mediator Service may be contacted for any consumer dispute that has not been resolved. For information on how to contact the Mediator, please visit [link to mediation service].

Furthermore, the European Commission has established an online dispute resolution platform. The platform can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

Any dispute will fall under the exclusive jurisdiction of the French courts of the Client's place of residence, in the absence of an amicable agreement between the Client and www.biophytum.com.

We are committed to protecting your personal data. All personal data we have collected about you is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.

In accordance with the provisions of Law No. 78-17 of 6 January 1978 as amended, relating to information technology, files and freedoms, you have the right to access, query, modify and delete information concerning you, to be exercised at any time with the publisher of the Site or directly on the Site under the "Contact us" section.

We are committed to protecting your personal data. All personal data we have collected about you is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.

Article 15: Applicable Law and Jurisdiction

By express agreement between the parties, these general terms and conditions are governed by French law. They are written in French. Should they be translated into one or more languages, only the French text shall prevail in the event of a dispute.

IN CASE OF DISPUTE, ANY CLAIM MUST BE SENT TO US BY MAIL OR EMAIL TO THE ADDRESSES MENTIONED HEREIN.

IF THE CLAIM IS NOT RESOLVED WITHIN 30 DAYS, THE CLIENT IS INFORMED THAT THEY MAY RESORT TO CONVENTIONAL MEDIATION*, OR TO ANY ALTERNATIVE METHOD OF DISPUTE RESOLUTION (CONCILIATION, FOR EXAMPLE) IN CASE OF DISPUTE.

Failing that, all disputes arising from these general terms and conditions, concerning their validity, interpretation, performance, termination, consequences and subsequent effects, shall be submitted to the competent French courts.

*The dispute cannot be examined by the mediator if:

- You have not provided evidence of having previously attempted to resolve your dispute directly with our services through a written complaint.

- the request is clearly unfounded or abusive,

- the dispute has previously been examined or is currently being examined by another mediator or by a court,

- You submitted your request to the mediator more than one year after your written complaint to our services,

- the dispute does not fall within its area of ​​competence.

Mediation is free for the consumer (unless they voluntarily use a lawyer, a third party of their choice, or an expert). The mediator may not receive any instructions from the parties nor be paid based on the outcome. Consumer dispute mediation is subject to confidentiality.

Article 16: Identification

The website biophytum.net is published by:

SBLab Paris

231 rue Saint-Honoré Paris 75001

Hosting provider: SHOPIFY

If you believe that any content on our site may infringe any of your intellectual property rights, or if you have a question about our site, you can write to us.

Article 17: Justification and anti-fraud measures

As part of our anti-fraud measures and to ensure the smooth delivery of your packages, we may perform various automated checks on the information you provide, such as billing, shipping, and banking details. To validate your order and ship it as quickly as possible, we may ask you for proof of address and a copy of your identification.

Article 18: Use of products

Ordering products from our catalog remains the sole responsibility of the consumer for their use. Under no circumstances may the customer claim compensation for misuse of our products.